Per Server/Workstation Support Plan.

This is an annual plan, charged and billed quarterly in advance. This plan covers all Microsoft operating systems and application support on the computers specified to the extent of ensuring correct installation and maintenance of the software and diagnosis and correction of software issues. It does not include support on how to use specific application software. The support is for an unlimited number of calls over the 12 month period. A formal Software Maintenance Contract needs to be completed for this service. Support will be guaranteed to be started within 2 working days of a call. Usually support is provided in within 6 hours.

• Microsoft Windows SBS2003 Server...... $1250 p.a.
• Microsoft Windows 2003/2008 Server/Terminal Server ...... $700 p.a.
• Microsoft Windows XP Pro/Vista Business ...... $75 p.a.

NOTE: This support service requires Windows Remote Desktop Connection to be available. If it is not available the purchase by the customer of remote control software for $200 is required. An Internet connection with a permanent IP address or Dynamic DNS client or dedicated modem is also required.

Monthly Premium Plans.

These are monthly plans, with the premium charged and billed monthly in advance. These plans are designed to give an increased level of assurance, as the calls under these plans take precedence over Casual Support Plan calls, and will usually be acted upon within 60 minutes of the call. Response time guarantees are the same however as the Casual Plan. Call support will be provided using on-site or off-site methods.

• Plan A. - $500 per month – includes 5 hours support. Additional support at Casual Rates.
• Plan B. - $850 per month – includes 10 hours support. Additional hours at Casual Rates less 20% discount.

Call time is calculated on the time taken to research, test and implement a viable solution to the problem and includes any travel time if on-site visit is required. The time is rounded up to the nearest 15 minutes.

Casual Support Plan

The support is charged at different rates, based on how you want the support to be provided.

• E-mail is our preferred method and costs $80/hour.
• Telephone based support costs $100/hour
• Remote administration costs $100/hour
• On-site support costs $125/hour.

Charges are calculated on the time taken to research, test and implement a viable solution to the problem. The time is rounded up to the nearest 15 minutes and the call is charged based on the following rates.

This support service requires Windows Remote Desktop Connection or the purchase by the customer of remote control software for $200. An Internet connection with a permanent IP address or Dynamic DNS client or dedicated modem is also required.

NB All prices shown in this schedule exclude Australian GST (10%)